Relaxora™ — Frequently Asked Questions
What is Relaxora™?
Relaxora™ is a portable neck and shoulder massager that combines 4D kneading massage with a heating function for everyday relaxation.
What does the massage feel like?
Its hand-shaped massage pads create a kneading sensation around the neck and shoulder area. The experience varies depending on placement and individual preference.
Does it have a heating function?
Yes. Relaxora™ includes a heating function that adds warmth to your massage. Follow the supplied instructions for operating it.
How do I use it?
Position the massager as shown in the product manual, adjust the straps for a comfortable fit, and use the controls to start your massage. Follow the manual’s guidance on placement and settings.
How long should each session last?
Follow the recommended session length and usage frequency in the product manual.
Can I take it when travelling?
Its portable design makes it convenient to carry. Check the product’s power requirements before using it away from home.
How do I clean it?
Turn the device off before cleaning and follow the care instructions supplied with your massager.
Where can I find shipping information?
Please check our Shipping Policy for delivery destinations, processing times, and estimated delivery windows.
Can I return my order?
Please check our Return Policy for eligibility, return instructions, and applicable deadlines.
What if my item arrives damaged or has a problem?
Contact us through our Contact page with your order number, a description of the issue, and clear photos or a short video so we can assist you.